Contact us
You can contact us at the following address: contact@ikatee.fr .
Customer service is open Monday to Friday , 8am to 4pm , to answer all your questions. You will receive a response from us within 48 hours , excluding weekends and public holidays.
Any questions?
I have a technical question.
Check out our FAQ for answers to the most frequently asked questions, our technical tutorials and tips , or contact us by email at contact@ikatee.fr .
I have a problem with my order.
For any questions or problems with an order, we invite you to consult our general conditions of sale , or contact us by e-mail at contact@ikatee.fr
I have a problem with digital delivery, PDF download.
If you are having issues with digital delivery, and have not received your download email, you can request it again by clicking here .
I haven't received a response from customer service, why?
Customer service is open Monday to Friday, 9am to 5pm. We respond to emails within 48 hours , excluding weekends and holidays. If you haven't received a response to your questions after this time, we invite you to check your spam folder and the "promotions" tab of your inbox. Our emails are there!
Ikatee
Offices and showroom
34 Quai Saint-Vincent - 69001 Lyon
Head office
34 quai Saint Vincent
69001 Lyon
VAT FR69819388992
SIRET 81938899200011
RCS Lyon
