Satisfied or refunded

Our patterns have been assembled and checked to ensure a good fit and comfort. The detailed & illustrated explanations in our tutorials are designed to simplify your sewing and make sewing a real pleasure.

However, if, despite the care taken with our products, you are not satisfied, you have a 14-day unconditional money back guarantee.

Privacy Policy

We treat your personal information in the same way that we would like ours to be treated, and in particular :

We do not share our customers' contact information
We entrust your data to technical partners who do not consult them, do not share them with third parties, and keep them securely.
In accordance with the French Data Protection Act, you have the right to consult and modify your personal information.

General information

You can browse much of our site without providing any personal data. However, in order to be able to place an order, we may need to ask you for certain personal information.

The purpose of this policy is to inform you of our practices regarding the collection and use of the information you provide to us. The person in charge of processing this data is Stéphanie Godefroy who can be reached by email at stephanie@ikatee.fr .
All information collected :

will be obtained and processed fairly and lawfully;
will be recorded for the purposes hereafter determined and legitimate;
will be used in accordance with these purposes;
will be adequate, relevant and not excessive in relation to these purposes;
will be subject to precautions to ensure the security and confidentiality of the data in order to prevent it from being damaged, altered, destroyed or communicated to unauthorised third parties.

What about your personal data

When you create a personal account as part of an order, you are required to provide us with certain personal information.
This information concerns your identity and is essential: title / name / first name / email / postal address.
Other information is optional: company / tax identification number / telephone.
The ikatee site also uses cookies to process browsing data (non-personal and anonymous information).
In order to provide you with more transparent and clearer information, ikatee lists the personal data that we process:
- Name
- First name-Age
- Mailing address
- Email address
- Phone
- History of purchases on the site
- How you navigated and clicked on the site
- What products and offers have you clicked on?

How we use personal data

Your personal data shall be carried out for the following purposes:

Track and process orders received,
Sending commercial communication,
Communicating with customers (sending emails...),
Send to third parties exclusively for order processing purposes.

Who are the recipients of the information we collect and why do we share it with them?

We may share your data with service providers (webmaster and routing center) in strict compliance with this policy. Access to the personal data collected is strictly limited to the persons in charge of processing the information.

Subcontractors and service providers are subject to an obligation of confidentiality and may only use the data in accordance with contractual provisions and applicable legislation.

Retention period of personal data

Personal data will be kept for a period of three years from the last purchase made online.

The deletion of this personal data will be carried out once per calendar year unless you exercise your right to delete your data beforehand, under the conditions described below.

What are your rights?

Right of access: You have the right to receive a copy of your data held by us.
Right of deletion and right of rectification: You may also request the deletion of your data as well as the rectification of any errors or obsolete information.
Right of opposition: You also have the right to object at any time to the processing of your personal data for marketing purposes or to the processing carried out.
Right to limitation: In certain cases covered by the regulations, you have the right to request the suspension of a processing operation carried out on your data.
Right to portability: You have the right to portability of your data, i.e. the right to receive the data held by us in a structured, commonly used and readable format and the right to pass this data on to another data controller.
Right to oblivion: You have the right to define guidelines for the fate of your personal data.

You may exercise your rights by sending a simple request by e-mail to the following address: stephanie@ikatee.fr. All requests must be clear, precise and justified.

Data Transfer

Your data may be transferred outside the European Union, but our service providers comply with the necessary guidelines to ensure that your data remains protected and provide you with the same level of protection and confidentiality as we do.

Security

Your personal data is processed in such a way as to guarantee maximum security.

To this end, we have put in place technical measures, software updates and appropriate IT infrastructure to protect the data against any computer attack.

Ikatee ensures that its subcontractors and service providers implement all security measures appropriate to the personal data they process.

Ikatee undertakes to analyse and evaluate the effectiveness of these measures on a regular basis.

Amendments to this Policy

We reserve the right to modify this Policy at any time, taking into account the provisions in force.

Feedback, an idea, a question?

You can contact us at the following address: contact@ikatee.fr.

Customer service is open Monday to Friday , 8am to 4pm , to answer all your questions. You will receive a response from us within 48 hours , excluding weekends and public holidays.